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News and Notices

IU Secure upgrades tentatively on July 23, 2014

IU Secure will undergo security and hardware upgrades to IU’s backend services supporting IU Secure WiFi service tentatively on July 23, 2014.

UITS tested several possible scenarios with partners and found a path that minimizes disruption for end-users. The least disruptive implementation plan will have the following impact.
For Windows devices:
Users should not have any issues connecting to IU Secure, although some may be prompted to accept the new certificate. Once those users click “accept” they will be able to connect to the wireless network as they always have.  No other changes are needed.

For Mac OS and iOS devices:
Users, with a few expected exceptions, will be prompted to accept the new certificate, and after doing so, can proceed to connect to IU Secure. 

The exceptions will be a portion of Mac OS and iOS users who ran GetConnected in the fall of 2013. There was an option (in GetConnected for Mac OS/iOS) to create an IU Secure profile. Users who selected that option will see an error message following the upgrades, and they will not be able to connect to the wireless network until they remove that wireless profile and build a new one. The UITS Support Center recently contacted many of these individuals via direct email and advised them to follow the steps outlined in

An IT Notice has been posted for this upgrade and will be kept current with any schedule changes. Questions or concerns about the upgrade can be addressed to


For Reference:

“How do I prepare my computing device for the new IU Secure wireless certificate?”

“In iOS and Mac OSX, how do I remove a configuration profile?”

“About IU Secure wireless”

IT Notice URL

Impacted iOS and Mac OSX users: (SharePoint authentication required)


About the Cyrus (Webmail) retirement

In order to simplify email systems at IU, UITS will be discontinuing the Cyrus (Webmail) email system. No definite date has been set, but UITS will provide all current Cyrus account holders at least six months' notice before Cyrus is retired.

UITS has ended new account creation for Cyrus. Existing Cyrus account holders are not affected at this time.

Everyone previously eligible for a Cyrus account, including all current and retired faculty and staff, is eligible for an Exchange email account.

IU has selected Canvas by Instructure as the successor to Oncourse

Oncourse will continue to be available through the summer of 2016. Canvas accounts are now available for faculty and staff upon request, and CITL consultants are ready to help instructors at IUB learn about Canvas. Walk-in clinics are scheduled every Tuesday and Wednesday in May, 12 noon-1 p.m., and introductory workshops are also being offered. See the listings below for details. Canvas resources are available on the CITL website and more will be added soon. Canvas consultations for individuals and groups can be scheduled by sending an email message to

Canvas Walk-in Clinic
Multiple sessions: every Tuesday and Wednesday in May, 12 noon-1 p.m., Wells Library E250
Instructors interested in an introduction to the Canvas learning management system are invited to drop by the CITL's walk-in clinic for expert assistance. CITL consultants will help instructors get started in the new environment and will discuss best practices for setting up course sites. Bring your laptop and course materials to get the most out of your time. Registration is requested but not required.
Read More and Register

Getting Started with Canvas
Wednesday, May 7, 10-11 a.m., CITL Workshop Room (Wells Library E243)
Friday, May 9, 10-11 a.m., CITL Workshop Room (Wells Library E243)

Join CITL consultants Madeleine Gonin and Ellie Dahlgren to learn the basics of Canvas, IU's new learning management system. Presenters will use an example course to introduce some of Canvas's features. Participants will learn how to set up and use the following Canvas tools: Home, Assignments, Syllabus, and Settings. Please bring your laptop or tablet so you can follow along with the presentation.
Read More and Register

Heartbleed at IU: What you need to know

By now, you have likely heard about a critical flaw in OpenSSL, an application used for online security on many high profile websites, identified last week. Known as Heartbleed, this serious vulnerability requires your (and your system administrators’) immediate action to protect both personal and institutional information.
When exploited, Heartbleed could give an attacker access to all information -- including your usernames, passphrases, and private keys -- contained in the affected site’s memory. To secure your accounts after sites patch the vulnerability, we recommend that you:

  • If you have not already done so, immediately set new, strong passwords/passphrases for all affected sites and services. Please note: You do not necessarily need to change your IU passphrase. In most cases, Heartbleed does not affect your IU Central Authentication Services (CAS) login. Affected IU users will receive a separate communication with instructions to set a new passphrase
  • Avoid reusing the same passwords/passphrases for multiple services.
  • Use a password manager [1] to store passwords/passphrases.
  • Stay alert to phishing (fraudulent email messages appearing to come from legitimate enterprises)[2], and social engineering [3] attempts related to Heartbleed vulnerability.
  • Report suspicious activity to

Inside IU, we have taken several steps to address Heartbleed and inform system administrators. The University Information Security Office (UISO) posted a security bulletin [4] last week. The UISO has also implemented techniques to identify all vulnerable services on the IU network and block attempts to exploit services on the IU Network. None of the major IU services (e.g., Central Authentication Service, Oncourse, OneStart, IU Secure) were vulnerable to the OpenSSL Heartbleed bug.
Outside IU, CNET has created a helpful list of affected sites [5]. It includes popular services like Dropbox, Etsy, Facebook, Flickr, GoDaddy, Google/Gmail, Instagram, Netflix, OKCupid, Pinterest, Tumblr, Wikipedia, Yahoo, and YouTube. If you have logged on to any of these sites over the past two years, change your password immediately. See the list of resources below for further guidance and help protecting your critical information.
Indiana University is committed to maintaining a robust and secure technology environment. Thank you for your assistance in addressing this serious security matter.

3D Printer Time-lapse Video

Watch a structure come to life in under 2 minutes with ITG's 3D printer.

About using One, the "OneStart restart"

Check out One, the new OneStart replacement.

Although original OneStart will be available until spring 2015, you can now use the new One, with simple search and app store features. Rather than the multiple steps required in the current OneStart portal, One allows you to get directly to your task with substantially less clicking. Read more about One...

Windows XP SP3 and Office 2003 will go out of support on April 8, 2014

In 2002 Microsoft introduced its Support Lifecycle policy based on customer feedback to have more transparency and predictability of support for Microsoft products. As per this policy, Microsoft Business and Developer products, including Windows and Office products, receive a minimum of 10 years of support (5 years Mainstream Support and 5 years Extended Support), at the supported service pack level.

What does end of support mean to customers? It means you should take action. After April 8, 2014, there will be no new security updates, non-security hotfixes, free or paid assisted support options or online technical content updates. Running Windows XP SP3 and Office 2003 in your environment after their end of support date may expose your company to potential risks.

IT-28: Cyber Risk Mitigation Responsibilities


Collaboration Technologies

Videoconferencing, web conferencing, and video streaming services are availble to satisfy all your digital collaboration and distance education needs. Learn More...


IU wireless upgrades: Network engineers completed wireless upgrades on Feb. 1, so you now have improved access to the IU Secure wireless network. You’ll get the best connection if your device supports 802.11n protocol in both the 2.4 and the 5Ghz bands. Learn more and give feedback

IUWare changed their links for wireless configuration downloads.

Alert - DHCP Registration Hostname Change
Software - SSL VPN downloadable installers
Reminder - Re-configure your wireless for IU Secure
Security - Information and IT Policies

Tech Monitor

Protect yourself from phishing scams
11 February, 2015

Phishing is when online scammers send spam to con people into giving up their passphrases and other sensitive information, like your financial details and all the names in your address book. Before you know it, your bank account is dry and your friends think you've suddenly forgotten how to spell and form sentences, since the scammers are sending them emails from your account. Lately, scammers have been getting more sophisticated, and more people are falling for it.

Learn how to protect yourself >>

New software makes Canvas testing more secure
11 February, 2015

Online test-taking in IU's Canvas learning management system just got a lot more secure. The university is currently piloting Respondus LockDown Browser and Respondus Monitor software on all campuses. These tools lock down the testing environment and increase accountability.

When students use Respondus LockDown Browser to access a quiz, they are unable to print, copy, go to another URL, or access other applications -- they're locked into a quiz until they submit it for grading.

Respondus Monitor visually identifies students for non-proctored, online exams. Students use their own computer and a webcam to record assessment sessions, all without leaving Canvas.

Learn more >>

Beware: New Microsoft Outlook mobile app stores your passphrase in the cloud
11 February, 2015

This means IU can't ensure the safety of your data if you use the Outlook/Acompli app. It exposes your data, so UITS has taken steps to restrict access (a bit more about that >>)

If you've ever used the app to access your Exchange account, you should:

Remove the account and remote data from the app settings on your mobile device. Simply deleting the app does not remove your stored information from the cloud. The Knowledge Base can show you how >>

Change your passphrase immediately. Find out how >>

If you have any questions or need assistance, please contact your local UITS Support Center >>

Cyrus email (IU Webmail) phasing out in February
20 November, 2014

To provide larger mailboxes and new features for IU email, UITS is discontinuing the Cyrus (Webmail) email system on February 2, 2015. All Cyrus accounts will be disabled, and data will be unavailable after February 2.

IU faculty, staff, and graduate students are eligible for Exchange email accounts. Group accounts are also available for official IU business. UITS is working with departmental IT professionals to ensure they're well prepared to assist you in this transition.

Learn how to move your account and transfer mail you want to keep >>

Learn more about Cyrus' retirement >>

Get secure wireless at member universities
20 November, 2014

Traveling over the winter break? Be sure to take advantage of IU's agreement with eduroam, the no-cost, secure roaming access service for the international research and education community.

All IU faculty, staff, and students can get instant internet connectivity at member institutions in the US, as well as in more than 50 countries around the world.

Learn more about eduroam >>

Learn how to connect >>

Umail email account issues in China

Some students in China who have IU Umail email accounts, powered by Google,are having difficulty accessing mail and Google-based services while in China.(This issue also impacts IU offices that need to reach new and existingstudents in China via their IU email accounts.)

Here are a couple potential workarounds for students in this situation:

  1. Set your email to forward to another email provider -- here's how:
    (If you can get into Umail, then you can also set mail forwarding from there.)
  2. See if you can access your email via One.IU -- you can view your mail without re-entering your login details:

We realize this newsletter may not reach students experiencing these emailissues, so please help spread the word.

For updates, visit:

IU Secure: The faster, safer wireless connection

The next time you connect to Wi-Fi on campus, choose IU Secure as your network instead of "attwifi" for a faster, safer connection. IU Secure also gets you more bandwidth, less buffering on Netflix movies, fewer interruptions on Skype calls, and no lag time when you're gaming.

The speed and safety you gain are worth the few extra seconds of effort it takes to log on.

Learn more:

How it's done: How to use Big Red II

Big Red II is IU's biggest, fastest supercomputer to date. Not quite a year old and among the world's fastest, Big Red II is designed to help researchers in a wide variety of fields process their big data. The supercomputer is available to IU graduate students, faculty, and staff. Undergraduates and non-IU collaborators need IU faculty sponsors.

The Knowledge Base has all the details:

Beware fake Help Desk scams

Cyber criminals are masquerading as help desk support to compromise and take control of your computer. They trick you into thinking your computer is malfunctioning, then try to get you to download software or let the "technician" remotely access your computer to "repair" it. 
Always be suspicious of any email that asks you to divulge personal or financial information, is urgent, or contains a link to a website that does not match the organization sending the email. Never give control of your computer to a third party unless you can confirm that the third party is legitimate.

If you think you've received a fake request, report it to the Support Center immediately:

Upgrade to virtual servers, storage, and backups

Departments: Did you know IU offers access to the same high-performance and high-availability hardware used for important university apps and services? Plus, data security and physical protections add extra layers of IT-28 policy compliance. The upshot: You no longer need to maintain your own servers, storage, or backups -- IU Intelligent Infrastructure can do that for you. 
Need more convincing? A spring upgrade will increase CPU speeds by over 30%, improve performance via faster cache and system bus speeds, and double the amount of memory per server. These gains ensure smooth transitions from physical hardware, and plenty of room for growth.

To learn more about the upgrade, see: 

Switch to IU Intelligent Infrastructure today:

How it's done: Safeguarding your computer from viruses and hackers

A few simple precautions can help protect your computer from the bad guys. The Knowledge Base has all the details.

Learn more:

Keeping IU's digital information safe

Cyber criminals look for easy pickings and prey upon weakness. IU's IT-28 policy is designed to reduce vulnerabilities and exposure as much as possible to protect IU's digital information. 

Departments are required to submit comprehensive evaluations of their IT environments by this May -- and UITS IT Community Partnerships is here to help, offering to visit and answer questions about the comprehensive evaluation.

If you manage servers or IT systems at IU and would like more information, email:

Learn more about IT-28 here: