Tech Support

Temp Monitors

A202(Server Room) - 74.88F
Fri Apr 29 17:33:02 2016
ITG A701 - 75.74F
Fri Apr 29 17:33:02 2016
Temperature History

News and Notices

IU computer accounts/users will need to update passphrases. Please change your password if it is TWO years old. This will effect personal devices (cell phones & tablets) where your email is viewed.

UITS will soon leverage the CAS interrupt function to resume prompting users to update expired passphrases. They are planning to take a phased approach, with the first phase starting next week and affecting passphrases more than three years old. They will continue to step down in phases until all accounts are back to the standard two- year expiration cycle. The number and timing of the next phases are not yet known; UITS will schedule them based on responses to this first phase. We'll keep you informed as they are scheduled.

Beginning on March 29, CAS will only display a reminder message to impacted users. Then, starting on April 26, users in the first phase will not be able to authenticate through CAS until they set a new passphrase.

On March 29, CAS will begin notifying users with stale passphrases using the interrupt message below. Users will have the option to change their passphrase or to click through the warning and continue with their CAS authentication (continue on is the default selection).

It's been a while since your passphrase was updated (DATE). It is important to change your passphrase regularly. Please change your passphrase before April 26, 2016 to ensure seamless access to your IU account.

[] Change my passphrase
[] Not now, continue with login (default selection)


On Tuesday, April 26, the CAS interrupt message for users with stale passphrases will change to the message below. Users will not be able to finish CAS authentications until they change or reset their passphrase (clicking the "Change my passphrase" button launches the Self-Service Passphrase Reset tool -

Your passphrase has expired, and you're now required to change it.

[Change my passphrase]

For questions or concerns please contact

UITS will adopt new requirements for passphrases to be easier for users to understand and meet.

Effective on Tuesday, March 29, UITS will adopt new requirements for passphrases. Existing passphrases will continue to work, even if they do not meet the new passphrase requirements.

The new requirements can be simplified with this short explanation:

Passphrases should be a sentence with punctuation and at least one capital letter. They need to be at least 15 characters long and cannot include your name or Network ID. You will be asked to change your passphrase at least every two years.

The technical details of the new requirements closely follow passphrase complexity features native to ADS. Specifically, all of the following apply:

  1. Length between 15 and 127 characters
  2. Contain at least 1 upper-case letter, 1 lowercase-letter, and 1 non-letter (all three character types must be included)
    1. Some details about the non-letter requirement:
      1. Any of the following characters will meet the non-letter requirement: 0123456789~!@#$%^*_-+=`|\/(){}[]:;"'<>,.?
      2. Spaces will be accepted, but they will not meet the non-letter requirement (they do count toward the total character count)
  3. May not contain your name (i.e. display name) or network ID (i.e. username)
    1. Minor exception: any part of a display name that is less than 3 characters may be included in the passphrase. For example, a user with the display name "Joe A User Jr" could successfully include the letter "A", or the string "Jr" in his passphrase but not the strings "Joe" or "Use"
  4. Change every two years
    1. Note: this requirement will be enforced by the Central Authentication Service (CAS), but not by ADS


To update your Chemdraw license please upgrade to ChemDraw Professional 15 here.

Additional Instructions:

  1. Click "Download" to go to the Perkin Elmer website.
  2. Please enter your, then click "Submit."
  3. On the new page, log in if you have an account. If you do not have an account, please set up an account with Perkin Elmer.
  4. Choose the OS version you will need (Mac or PC), click the link to download the new version.
  5. You should receive an email with the new license for the new version.

Report Wireless Issues

In an effort to improve wireless connectivity around campus, UITS is asking that anyone experiencing issues with IU Secure report them via the UITS website.

Access the form >>
Learn more about connecting devices to IU Secure >>
Or you can always call the UITS Support Center >>


Tech Monitor

A New Way to Get Microsoft Office
6 April, 2016

It’s official: Microsoft is making Office 365, its cloud service, the way it delivers desktop software.

You can now install Office 2016 for Windows and Mac from Office 365 and, in doing so, create a OneDrive for Business account with 1 TB of personal cloud storage, accessible from anywhere, that syncs with your PC or Mac for offline access.

Please note: OneDrive for Business (the Microsoft cloud storage behind Office 365 applications) is not approved for use with critical and restricted university data at this time, but can be used for public or university-internal data. While there are no approved cloud storage options for critical data, you may use Box with Box Entrusted Data Accounts for storing restricted data and Box Health Accounts for storing HIPAA-protected data. You may also use other IU-hosted services for critical data storage.

Learn more about data classifications at Data Management at IU >>

IU’s Process for Handling Compromised Accounts, Explained
6 April, 2016

Have you ever wondered what IU does when university email accounts are hacked? Well, we’ve got answers.

Upon receiving an incident report, the University Information Policy Office (UIPO) incident response team will follow the incident response procedures. As a general practice, the UIPO will attempt to immediately sever access by any unauthorized users to the compromised IU network accounts or resources.

Learn more >>

How To Use Mobile Apps for On-the-go Tasks
6 April, 2016

Join UITS IT Training for two webinars that will cover the basics on how to use the mobile app versions of the most pervasive file sharing, collaboration, and meeting applications at IU.

Mobile: How to Use Common File Sharing and Collaboration Apps at IU (iOS)
Thursday, April 28, 4-5pm

Become proficient at mobile apps used to share work and projects throughout the university, such as IUanyWare and Box.

Faculty: New User-friendly Tool to Streamline Annual Reporting
6 April, 2016

IU’s annual-reporting process will be transformed as the university’s faculty transitions to using Activity Insight. The dynamic, intuitive new tool will replace the FAR (Faculty Annual Report) application, improving the efficiency of annual reporting.

“The transition from the FAR application to the Activity Insight product will ensure that IU faculty are provided with a robust tool that dynamically assists them with collecting, assessing, and sharing data and information about their academic, scholarly, and research endeavors,” said Rob Lowden, IU associate vice president, enterprise systems.


Bid farewell to Oncourse this August
24 February, 2016

Oncourse, IU's legacy online collaboration and learning environment, will be retired at the end of August. Oncourse has been supporting teaching and learning, committees, projects, research, and portfolios for Indiana University's community of students, faculty, and staff since 2005.

Here’s how to prepare:

  • Users: Take steps to preserve data in Oncourse that you wish to keep

  • Instructors: Move all course materials and teaching and learning activities to Canvas

  • Owners of active portfolio and project sites: Plan to move users and content to appropriate alternative platforms

The UITS Knowledge Base has a complete list of things you need to know. Don’t wait until August—prepare now.

Learn more >>

Spotting Phishes in a Sea of Email
28 January, 2016

With tax season right around the corner, scammers are looking for ways to get ahold of sensitive institutional and personal information to commit tax fraud. Phishing, or scamming users via email by posing as a legitimate entity, is one of the easiest and most effective ways to accomplish this nefarious crime.

Here are a few tips and questions to ask yourself so you don’t get hooked:

  • Are you expecting an email of this nature (e.g., password reset, account expiration, wire transfer, travel confirmation, etc.)?

  • Does the message ask for any personal information? (password, credit cards, Social Security Number, etc.)

  • Hover your mouse over the links in the email. Does the hover-text link match what's in the actual text? Do the actual links look like a site with which you would normally do business?

  • Click “Reply.” Does the address in the "To" field match the sender of the message?

  • If the message purports to be from an IU email account or device, check the email headers. All messages originating outside the IU Network will include the text The presence of this text most likely indicates the message is not coming from a legitimate IU sender.

If you’re not sure about the legitimacy of an email message, report it withthefull email headersso IU cybersecurity experts can investigate.

Visit the Protect IU site to learn more about phishing and email scams >>

Support for older versions of Internet Explorer has ended
20 January, 2016

As of January 12, Microsoft no longer supports versions of its Internet Explorer web browser prior to the current—and final—version of Internet Explorer 11.

Microsoft released a final security patch for Internet Explorer 8, 9, and 10, which included an “End of Life” notification for the users of those versions as a reminder that the browser is no longer supported. To avoid potential issues caused by operating an older, unsupported version of Internet Explorer, PC users can upgrade to Internet Explorer 11 by turning on automatic updates, which are activated by selecting “Check for Updates” on the Windows Update portion of the control panel.

Windows 7, 8.1, and 10 users will continue to receive technical support, security updates, and compatibility fixes for Internet Explorer 11, according to Microsoft.

Users who are running older versions of Internet Explorer should immediately upgrade to Internet Explorer 11 or learn which web browsers UITS recommends for use with IU services. 

Learn more >>

Adobe Creative Cloud renewal codes available through IUware
20 January, 2016

A year after IU began offering access to Adobe Creative Cloud, early subscribers are beginning to receive notification that their subscriptions are expiring. If that happens to you, don’t panic—it only means that a renewal is required for the suite of creative tools and applications.

Through IUware, students, staff, and faculty subscribers can obtain a new redemption code to continue using Adobe products at no cost. The codes can only be obtained once a subscription has expired, so users must wait at least 365 days since first gaining access before renewal.

As for users who don’t currently subscribe to Adobe Creative Cloud, it’s never too late to get a subscription.

Learn more >>